From the Badgerlink Bulletin: DATAID and TERM Parameters Error Message in Badgerlink Databases

 

Image from here.

DATAID and TERM Parameters Error Message in Badgerlink
Wednesday, July 20, 2022

Unfortunately many BadgerLink users have come across this error message when trying to access a resource: “Error: DATAID and TERM parameters are both missing or empty. One is required. Please contact Auto-Graphics technical support for assistance.”

Our authentication service provider, Auto-Graphics, is working on a solution, but in the meantime these steps should help restore access if you or your library users happen upon this error.

1. Clear the browser's cookies and cache:
   • In the browser (Chrome, Firefox, Safari, Edge, etc.) use the keyboard shortcut Ctrl+Shift+Delete to open the Clear Browsing Data dialog box. Alternatively, navigate to this through the browser Settings>Privacy menu. Select to delete the cookies and cache, then close all browser windows. This page from the University of Iowa provides a nice explanation for each browser.
2. Re-open the browser and go to the BadgerLink website at https:/badgerlink.dpi.wi.gov.
3. Click the Login link in the upper right menu.
4. Follow the prompts to log in using either your public library & library card, your school & school identifier, or Wisconsin and your zip code.
5. After a successful login, the site will reload to the Resources page. Scroll down to locate the resource you would like to use.

Bookmark these instructions and share with any staff that may not subscribe to Bulletin! Reach out if you have any questions. 

Reprinted from The Badgerlink Bulletin here.

Updated IPs mean More Reliable Access to Library Resources on Site

Dear Ascension WI Associates,

We recently updated our AW IP (internet protocol) addressees with our library database vendors and Badgerlink.  IPs are used to authenticate our associates with our vendors, who then allow access to our subscribed library resources such as Clinical Key and Cinahl or our eBooks and  eJournals.   

Please note: IPs cover the physical work sites and/or VPNs.  It does NOT cover mobile access.  that's a whole other ball of wax ...

If you have had problems with access issues in the past, please try again.  Our current list of IPs is registered with our vendors, and that may solve some of the on-site access issues you may have experienced.   Apologies for any inconveniences.

If you notice problems with access issues to any of our Library databases, please let us know so that we can work to solve the issues.  Ascension Wisconsin is so geographically spread out statewide that it is impossible for the Librarians to know there's a problem with access in an IP we don't live and work in unless you alert us.   We're in this together!  We want to make sure you have access to the resources we've paid for.  That's good stewardship.

Another note: There are different processes of authentication for remote access to Library resources.

Thank you for your patience and cooperation.

For comments or questions, please contact Your Ascension Wisconsin Librarians:

Michele Matucheski and Kellee Selden